How to Start a Telephone Answering Service: Qualifications to Look for in an Operator

The most important qualifications to look for in an operator are voice and attitude. The voice must be pleasant and sound alert, interested and ready to help the caller. Warn your operators never allow their “personal feelings” to show thru when they’re answering the phone. They represent your business and your customers. As such, they [...]

How to Start a Telephone Answering Service: Maintaining Basic Customer Information

You’ll need some form of maintaining basic customer information such as address, name and number to contact during an emergency and any special answering instructions. For this, simply go with 3 x 5 or 4 x 5 index cards and place them in each customer’s message slot for easy operator reference. Many services have these [...]